The client area, from your customer's side

Share this page with your customers or adapt it for your own help pages. The client area is at /client.

Signing in

Customers sign in with their email address and password. Depending on your settings they can also:

• reset a forgotten password by email,
• sign in with a one-time code sent by email,
• use a two-factor authenticator code (with the Google Authenticator 2FA plugin),
• verify their email address after registering.

Dashboard

An overview of their services, domains, open invoices and tickets.

Services

Services lists everything they bought. Opening a service shows its details and, where it applies:

• Log in to the control panel (cPanel and similar) without typing the password,
• Renew now when the renewal period has opened,
• Request upgrade to another product,
• Request cancellation,
• VPS actions where you allow them.

Domains

Domains lists their domains. For each they can renew, turn auto renew on or off, lock or unlock, reveal the EPP code, edit contacts, change nameservers and DNS records, add child nameservers and order add-ons such as ID protection. They can also order new domains and start a transfer.

Invoices and payments

Invoices shows every invoice with its status. They can open one, download the PDF and pay it with the payment method you offer. For Bank Transfer they see your payment instructions. Add Funds tops up their account credit.

Support

Tickets lets them open a ticket, choose a department, attach files, reply and rate answers.

Account

• Account: update profile details and password, and choose which emails they receive.
• Emails: a copy of the emails sent to them.
• Contacts: extra contacts on the account.
• Team: team members of the account.
• Affiliate: turn on the affiliate programme, copy the referral link, and request a payout or move commission to credit.

Look and feel

The area's layout, colours and menu are yours to choose. See Branding, client area theme and menu.