Notifications and alerts
Oct 15, 2026
Client messages: SMS and WhatsApp
Install one or more providers from Plugins > Add New:
| Channel | Providers |
|---|---|
| SMS | MSG91, Twilio, Vonage |
| MSG91, Twilio, Meta WhatsApp Cloud API |
After activating one, open its Settings from the Plugins page and enter its credentials. Messages can then be sent for events such as a new order, a paid invoice, invoice reminders and new tickets. WHBMP only sends a message when the provider call really succeeds, and records each message with its status.
- SMS templates are managed once an SMS provider is active. Some regions need pre-approved templates (for example DLT flows with MSG91).
- WhatsApp templates are under Plugins > WhatsApp Templates once a WhatsApp provider is active. WhatsApp utility messages must use templates approved by Meta.
- Clients need a valid phone number on their profile. International numbers are checked.
- All sent messages appear in the SMS and WhatsApp logs under Settings > System Logs.
Quick Share
WhatsApp & SMS Quick Share adds a button to an invoice. Click it to open WhatsApp or SMS on your device with the message ready, or scan a QR code to send from your phone. It needs no API key or business account.
Staff alerts
Staff alerts tell your team the moment something needs attention, such as a new order or an urgent ticket.
| Plugin | Delivered to |
|---|---|
| Slack Staff Alerts | A Slack channel through an Incoming Webhook |
| Discord Staff Alerts | A Discord channel through a Webhook |
| Web Push Notifications | Staff browsers, with no app or other channel |
For Slack and Discord create the webhook in the app, paste its URL into the plugin's settings and save. For Web Push, each staff member allows notifications in their own browser.
Email is built in and does not need a plugin. See Email and SMTP.