AI-assisted replies

WHBMP can draft ticket replies with an AI provider. The draft goes into the reply box. You always read and send it yourself.

Set up a provider

1. Install Anthropic (Claude) or OpenAI (GPT) from Plugins > Add New.
2. Open Settings > AI Providers.
3. Enter your API Key (and the Model, for example a Claude or GPT model name) and enable the provider.

The key is stored encrypted. Usage is billed to your own account with the provider.

Use it

On a ticket, press Draft with AI. WHBMP sends the conversation and the best matching knowledgebase articles to the provider and puts the answer in the reply box. Edit it and press Send Reply.

What it uses

The draft is grounded in your published Knowledgebase articles (from the CMS plugin). The better your knowledgebase, the better the drafts. If nothing matches, the draft is general.

Privacy

Ticket text is sent to the provider you chose. Do not enable it if your policies forbid that. Leave AI Providers empty and the button is not available.