Support

AI-assisted replies Connect Anthropic (Claude) or OpenAI (GPT) and let the Draft with AI button write a first reply to a ticket from your knowledgebase. Departments and predefined replies Create support departments with notification emails and assigned staff, switch on auto-responders and feedback, and save predefined replies. Extra details on tickets Ask for a server hostname, a root password or an SSH key on the ticket form, per department, using the Client Custom Fields you already have. Support tickets Open, assign, answer and close tickets, use internal notes and attachments, filter the queue, and see ratings from clients. Tickets without an account Let visitors open a support ticket with just a name and an email, for example for Sales questions or for people who use your software but are not your clients.