Emails from WHBMP are not arriving
Oct 15, 2026
- Make sure General Settings > Mail has real SMTP details. By default mail is only written to a log.
- Press Send Test Email. If it fails, the message shows why (host, port, encryption or credentials).
- Check Settings > System Logs > Mail. "Failed" rows show the reason. "Sent" means the server accepted it; check spam folders and your SPF and DKIM records.
- If your host blocks port 25, use 587 (TLS) or 465 (SSL) or a relay.
- Queued mail is sent by the cron job, so check that it runs.
Full guide: Email and SMTP.