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Emails from WHBMP are not arriving

Oct 15, 2026

  1. Make sure General Settings > Mail has real SMTP details. By default mail is only written to a log.
  2. Press Send Test Email. If it fails, the message shows why (host, port, encryption or credentials).
  3. Check Settings > System Logs > Mail. "Failed" rows show the reason. "Sent" means the server accepted it; check spam folders and your SPF and DKIM records.
  4. If your host blocks port 25, use 587 (TLS) or 465 (SSL) or a relay.
  5. Queued mail is sent by the cron job, so check that it runs.

Full guide: Email and SMTP.

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