The CAPTCHA widget is not showing
Oct 19, 2026
Check these, in order:
- Is the provider active? Open Settings > General Settings > Security, open the provider under Captcha Providers and look at the badge. It must say Active. Saving the keys does not activate it: click Activate.
- Are both keys saved? With the Site Key or the Secret Key missing, nothing is shown.
- Is the form ticked? In Captcha Policy > Forms to Protect tick the form (for the sign-in, Client Sign-in and Forgot Password) and save.
- Is protection on? Captcha Form Protection must be Always On or Off when logged in, not Always Off.
- Are you signed in? With Off when logged in, a signed-in client or administrator never sees the box. Check in a private window.
- Which page are you on? The admin sign-in is never protected, on purpose, so a wrong key cannot lock you out. The client sign-in is at
/client/login. - The box spins and never finishes? The hostname you are visiting is missing from the widget's hostname list in your provider's dashboard (for Turnstile: Cloudflare > Turnstile > your widget > Hostnames), or the Site Key is wrong.
Step-by-step setup: Cloudflare Turnstile.