An order is stuck in Pending
Oct 15, 2026
An order stays Pending until it is accepted. Check these:
- Is the invoice paid? If the product sets up on first payment, record the payment on the invoice.
- Is it held for review? Orders from first-time customers (a General Settings > Ordering option) and risky orders from fraud screening wait for you. Open the order and press Approve Order.
- Did provisioning fail? Open Pending Module Actions and read the reason.
See Managing orders.