WHBMP

An order is stuck in Pending

Oct 15, 2026

An order stays Pending until it is accepted. Check these:

  1. Is the invoice paid? If the product sets up on first payment, record the payment on the invoice.
  2. Is it held for review? Orders from first-time customers (a General Settings > Ordering option) and risky orders from fraud screening wait for you. Open the order and press Approve Order.
  3. Did provisioning fail? Open Pending Module Actions and read the reason.

See Managing orders.

Powered by WHBMP